Contact Centre and Customer Experience Services

Our Contact Centre Services lets you reach new levels of service quality for end-customers. We provide a full range of inbound and outbound voice services tailored to your industry's specific requirements, which includes:

  • Customer Care Services
  • Verification Services
  • Inbound Support Services
  • Inbound Technical Support
  • Application Processing
  • Loyalty Programs

Our Customer Service Representatives may interact with your customers via phone, email, fax, chat and social media.

Quality and Service Assured

To assure the highest quality of service, we carefully match the skills of our agents to our customers' specific processes. We monitor our agents on a regular basis and have internal metrics that measure their performance to meet clients’ SLAs. We provide real-time feedback and coaching that align with our clients’ expectations. All training materials are developed with our clients, including instructions accessible to our agents at all times.

We are more than just a Contact Centre. We partner with our clients passionately across all channels. We care about our clients’ brand image, and nurture their brand as we do our own. We reinforce brand loyalty by infusing our clients’ brand image and corporate culture with personalized care.